MGM Resorts International Representative - Players Club (The Mirage) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. The primary responsibility of the Players Club Representative is to provide service to guests and specifically to guests at the Players Club desk, by enrolling them in the Players Club program. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience and ensure efficient operations.
Assists guests, players, and Slot Hosts with all requests in a professional and timely manner.
Explains the Mlife program in detail.
Effectively markets the Players Club program to all new casino guests and actively enrolls new members.
Evaluates members’ play and issues complementary amenities based on established guidelines.
Utilizes all aspects of the Player Tracking System.
Stays informed about all Slot Division activities and events.
Maintains general knowledge of the property as well as slot floor layout, mix, etc.
Inputs all player information into the database system and issues MLife cards.
Complies with all company regulations and policies.
Performs all other job related duties as requested.
Must be at least 21 years of age.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Ability to effectively communicate in English, in both written and oral forms.
Previous experience working in a face-to-face guest service position.
Previous experience working in a similar resort setting.
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.
While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at firstname.lastname@example.org at mailto:email@example.com .