MGM Resorts International Sales Associate - Giardini (Bellagio) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race .
It is the primary responsibility of the Retail Sales Associate, under the direction of Store Management, to provide exceptional guest service at every point of contact with guests while maintaining a consistent image, utilizing the company’s Selling Skills guidelines and providing a comfortable shopping environment. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
Greets all guests in a timely and engaging manner creating a warm and friendly environment.
Promotes and maintains the highest level of guest service while anticipating and assessing guests' needs, including asking questions of guests to better understand their needs and finding items to meet their requests.
Responds effectively to guest inquiries related to the property and the local area while providing excellent service. Promotes company and property venues and amenities.
Ensures high levels of customer satisfaction through excellent sales service, from greeting through closing the sale.
Consistent active up-selling for all product categories by using Selling Skills training techniques and increasing Units Per Transactions (UPT) and Average Dollar Sales (ADS). Recommends products that meets customer’s needs and provides assistance and information on product features, as to achieve individual and store selling goals.
Reinforces customer’s selection. Invite customers back and thank them by name at every interaction.
Follows cash handling and satellite cage procedures in accordance with department and property guidelines.
Answers phones promptly and courteously, and takes accurate messages when necessary.
Maintains floor standards and visual guidelines to ensure tidy appearance of sales floor.
Assists in preparation of physical inventory or cycle counts.
Works in various retail outlets based on business and/or staffing needs.
Resolves guest complaints within scope of authority, and notifies management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Reports discrepancies, guest needs, and other issues to store management while protecting company assets at all times.
Models and consistently follow all company and department established policies and procedures.
Performs all other job related duties as requested.
Must be at least 21 years of age.
At least 6 months of experience in the customer service industry.
Ability to effectively communicate in English, both oral and written forms.
Excellent customer skills.
Have interpersonal skill to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both in written and oral form.
At least 6 months cash handling experience in a customer service environment.
Previous experience working in a similar resort setting.
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.
While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at email@example.com at mailto:firstname.lastname@example.org .