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MGM Resorts International Utility Porter (Part-Time) MassMutual Center (MGM Springfield) in Springfield, Massachusetts


Springfield, Massachusetts

Position Summary:

It is the primary responsibility of the Utility Porter to maintain the cleanliness of the property, indoors and/or outdoors. This includes working in high areas, caring for the floors, and operating heavy equipment as required by the property. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Essential Functions and Tasks:

This job description in no way states or implies that these are the only duties to be performed by employees in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for effective operation of the department.

  • Maintains the highest standards to ensure the quality and cleanliness in the arena, convention spaces, public areas, offices, and other areas.

  • Cleans carpet, upholstery, glass table tops, and windows with provided chemicals according to departmental standards.

  • Polishes marble and other fine stone furnishings.

  • Keeps assigned areas clean of debris and removes trash, including emptying and cleaning ashtrays/urns and trashcans.

  • Keeps all equipment properly maintained, clean, and free of marks.

  • Shampoos carpet, scrubs VCT, and cleans and maintains stone floors as assigned.

  • Completes dusting of high/elevated areas.

  • Rearranges furniture in public areas or within property.

  • Works with bonnet machine, extraction, and furniture cleaning machine (CFR) to remove stains from chairs, couches, etc.

  • Cleans up biohazard areas.

  • Reports torn carpet, wall finishes, and damaged furniture to be repaired.

  • Cleans all removable marks, dirt, and dust from baseboards.

  • Maintains excellent guest relations and provides customer service as needed.

Supervisory Responsibilities


Education and/or Experience


  • High school diploma or equivalent.

  • Effectively communicate in English, in both written and oral forms.


  • Six (6) months of previous experience in a similar resort setting.

  • Bilingual, with English as the primary or secondary language.

Certificates, Licenses, Registrations


Knowledge, Skills, and Abilities

Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.

Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.

Adaptability/Flexibility: The ability to work in ambiguous situations and change one's style or approach in response to differing circumstances. This includes being open to change and new information; adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles; and adjusting rapidly to new situations warranting attention and resolution.

English Language Proficiency: The ability to speak and understand spoken English when giving and receiving instructions, and talking with management, coworkers, and guests. This includes using correct grammar when speaking and not using slang terms.

Listening: The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations. This includes listening attentively to spoken information to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy.

Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.

Planning and Organizing: The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently.

Safety Orientation: The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.

Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.

Cleaning Supplies and Chemicals: The ability to handle, label, use, and store cleaning supplies and products in a safe and effective manner. This includes knowledge of the appropriate product for a given situation, as well as the hazards and safety precautions required for each product.

Cleaning Equipment: The ability to work with, operate, maintain, and store cleaning equipment including mops, brooms, buffers, vacuum cleaners, carpet cleaners, or pressure washers. This includes knowledge of the right equipment to use for each job.

Trash Handling and Removal: The ability and willingness to handle and remove trash, sanitize trash cans, and recycle appropriate trash items. This includes knowledge of proper handling of hazardous materials (e.g., syringes, needles, blood stains).

Work Schedule/Hours

Ability to work a flexible schedule including extended hours, weekends, holidays, and shifts.

MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.

While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at at .

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy at and commitment to diversity and inclusion, please visit at careers.